Photographic Experience Terms and Conditions 


Bookings & Cancellations

  1. As we only have a very limited number of appointments per week late cancellations have a huge negative impact on our business. Therefore when booking the Photographic Experience, a refundable booking deposit is required. 

  2. Your booking deposit guarantees you dedicated time in our calendar where the team will be solely focused on giving you an incredible experience and creating artworks that will genuinely mean the world to you.

  3. Your booking deposit will either be used towards your order, or fully refunded at your Design Consultation if you decide not to invest in additional artwork. 

  4. If for any reason you fail to attend any of your appointments, or fail to notify us within 14 days of your appointment, any deposit paid will be rendered non-refundable. 

  5. In the event of a cancellation within the 14 day period you will be required to pay an additional booking fee to secure a new appointment. This gives us a reasonable chance to rebook the appointment and carry out all the necessary consultation calls and preparation. 

Gift Certificates

  1. The Gift certificate is to be redeemed and used towards your photographic sitting fee and wall art with Unique & United. 

  2. The Gift Certificate is transferrable but not redeemable for cash. 

  3. The Gift Certificate cannot be used in conjunction with any other offer or towards past orders or sessions. 

  4. The Gift Certificate includes one purchasing session (or Design Consultation) per sitting where all decision makers must be present. A dedicated Design Consultant will be made available to you at this time. 

  5. Appointments are limited and subject to availability

Design Consultation / Purchasing Session

  1. All decision makers must be present for the Design Consultation. Failure to do so will result in instant cancellation and a new consultation will need to be scheduled and charged at the ‘Additional Consultation’ rate.

  2. Payment for your Artwork order will be required in full, on the day, at your Design Consultation. Payment plans are available to ensure you can have everything you fall in love with.

  3. If for any reason you are unable to make a decision and require an additional Design Consultation this can be arranged and will be charged at the ‘Additional Consultation’ rate.

  4. ‘Artwork credit’ is only valid for orders placed at the initial purchasing session (or Design Consultation)

  5. Any photographs you purchase from Unique + United as Artwork will be archived and kept forever. 

  6. Any photographs that you do not value enough to invest in, will be held for 90 days and then deleted to save space on the server.

Returns Policy

At the point of purchase you will be asked to sign an agreement to pay for your portraits in accordance with studio policies. It states that

‘I have reviewed this order, including, but not limited to cover materials, print materials, sizes and cropping, quantities, image effects, specialty products and customised text and agree that what is shown is correct.  All images and products are protected under international copyright laws, and may not be reproduced (printed or otherwise) or transmitted electronically without a specific licensing agreement provided by Unique + United Limited.  All images and digital files remain the exclusive property of Unique + United Limited. The studio reserves the right to use any images created for display, promotion and advertising.  I understand that all orders are final and that the total order must be paid in full before any part of the order will be released by the studio.

_______  SOCIAL MEDIA FILES (if purchased):  These digital files are licensed for exclusive use for social media sharing and personal web sites.  No commercial use is permitted.  Images may not be modified, cropped or the watermarks removed.  No printing is allowed from these files.

_______  HIGH-RES DIGITAL FILES (if purchased. Only available for Headshots and Branding Shoots):  These digital files are licensed for printing in sizes not to exceed 11” x 14”.   Minor cropping is allowed to fit various print formats.  These files may be used on commercial websites for the individual licensee.  Copyright is retained by the studio  and this license is not transferable.

Orders will be processed immediately upon payment in full and can take around 8+ weeks to produce. Because there are many processes and skilled professionals involved in producing an individual ‘one off’ artwork unfortunately we cannot guarantee a specific date for your collection. Your Design Consultant can advise you on current turn around times.

By signing this agreement you are confirming that understand that because of the nature of these products being custom made for each client's enjoyment... all sales are final. Your order will be sent to print today and we will not be able to change or refund your order beyond this point.

However, if the goods/artwork arrive damaged/faulty, printed incorrectly, or do not match the description provided (e.g. the wrong size or incorrect customisation), the consumer has the right to return it and request a replacement or refund.’​